Blog

Svjetlana Ranek Franjul

She owns "Service mindset", a business for consulting and education about service culture. She helps the owners of hotels, restaurants, shops and other facilities in the service industry to gain more satisfied, regular and loyal customers or guests by implementing the "five start service mindset" principle throughout the company. After many years of working on cruise ships from entry-level to managerial positions, she decides to share her knowledge and experience with those who want to improve their relationship with guests and thus raise the quality of service in their company and, as a result, increase their incomes.

https://servicemindset.hr/