User experience

‘Guest Digital Journey’ and Charter Standards: Where Croatia Can Make the Biggest Qualitative Leap

• 05.03.2026.
• Management, User experience

In this article, we explain what the guest digital journey means in practice and why it has become a matter of standards rather than a “digital trend”. We guide you through three key phases of the journey (before arrival, on board, after return) and show what guests truly need in each phase, what a digital welcome pack should look like and when it should be sent, why having a single point of help on board (QR/link) reduces stress and speeds up support, and how a short post check-out follow-up turns feedback into quality and recommendations. Within the article, you can also download a template that can be adapted to a specific base and fleet.

Are you tired of “everything was great, but…” reviews?

• 11.11.2025.
• News, Marketing, User experience

You have already read it many times in reviews: “Everything was great, but…” At first it looks like a positive review, but in reality it shows that something is not right. Maybe just a small thing, but enough for the guest to never return again – and to tell others the same.

Give guests what they’re looking for (and profit through local partnerships)

• 11.08.2025.
• News, User experience

Most yacht charter companies still operate under the “rent the boat and that’s it” model. The boat is cleaned, prepped, handed over for charter, and that’s the end of the story. But guests no longer come just for the sea and sailing. They come because they want to experience the location. They want to see how people actually live on the islands, what the locals do, where to buy olive oil…

From yacht charter service to outstanding customer experience

• 15.07.2025.
• News, Marketing, User experience

Andreja Fazlić, in her new article, introduces new foundations of marketing for the yacht charter industry. After almost 20 years of working in digital marketing and business, she reveals why many yacht charter companies lack stability, how to recognize what guests really want, and why customer experience is the key to long-term growth and loyalty.

Digital marketing in the yacht charter industry: Time to build stronger relationships with guests

• 09.04.2025.
• News, Marketing, User experience

Digital marketing in the yacht charter industry is not a matter of trends but of responsible business. In this article, Selma Ćubara breaks down key misconceptions – from the illusion about online platforms to the misunderstanding of brand and guest loyalty. Clear, concrete, and encouraging, this text opens space for constructive conversation among agents, fleet operators, and everyone who believes that the relationship with the guest is not a cost – but the foundation of long-term success.

Loyalty program – how to keep your guests coming back

• 08.04.2025.
• News, User experience

Why do some guests return to the same yacht charter year after year, while others forget it the moment they disembark? It's not about discounts or the fleet. It's about emotions, details, and connection. If you want to build a yacht charter that guests don’t abandon after one season, but keep coming back to—and bring their friends too—keep reading.