In-house training: complete solution for yacht charters

• 12.06.2023.
• News, Education

What is a yacht charter but a unique and exciting opportunity to provide unforgettable experiences to customers? But any yacht charter business needs to invest in the essentials - comprehensive training programs. And by choosing the right training provider, you ensure the long-term benefits of such an investment.

Good training is essential to ensure the safety of guests and crew members and to provide excellent customer service. This is a key component of a successful and profitable yacht charter business.   
   
But how can you properly train your staff? Many yacht charter companies look for the easiest solution for themselves - in-house training programs.   
   
This is the most efficient way to train - instructors come to your location, such as your base, and provide training tailored to your specific needs. This approach is beneficial for yacht charter companies that want to train a large number of employees or have special requirements that cannot be covered in standard training programs.   
   
During the in-house training program, instructors work closely with your yacht charter to develop a comprehensive training plan that meets your company's specific needs. This may include a combination of lectures, hands-on training and on-the-job coaching.  
  
Yachting training centres offer comprehensive training programs that prepare your employees for various roles in the yacht charter industry. This includes training skippers, hostesses, base workers, luxury yacht crew training, and also first aid and vessel safety courses.   
   
However, sending employees to external training programs can be time-consuming and challenging to organise. In-house training programs offer a customised and cost-effective solution for yacht charter companies looking to invest in their employees. After all, what is employee training if not an investment?   

Advantages of in-house training programs

First, good training directly impacts customer satisfaction and business success. Yacht charter companies that invest in staff training are more likely to provide an exceptional customer experience and ultimately build a loyal customer base.   
   
A training centre can design programs that meet your needs and address company-specific challenges. This level of customisation is not always possible with external training programs. In-house training programs offer several advantages over external training programs, some of which include the following:   

• Cost-effectiveness   
• Team improvement  
• Flexible scheduling   
• Coaching at the workplace   
• Confidentiality and security   
   

In-house training programs are cost-effective  
Imagine having to send your employees to off-site training programs. Travel and lodging costs can add up quickly, especially when multiple employees need to be trained. In-house training is conducted on-site, eliminating these additional costs.   
This can be especially beneficial for charter companies with multiple bases or several luxury vessels, making it difficult to gather all staff members in one location.   
   
Improving team dynamics and communication   
Does your team struggle to communicate with each other? Training programs at your own base can improve team dynamics and communication. Employees learn together, develop a better understanding of the company's goals and values and understand each other better as well. This can also help foster a strong team connection and improve overall performance in the long run.   
   
Flexibility in scheduling and execution   
Unlike external programs tied to specific times and dates, in-house training programs offer flexibility in scheduling and delivery. Here, you can choose the best time and location for you and your employees and customise the training to fit your schedule and needs. The instructors and educators come to you with their knowledge and may provide training materials.   
   
Coaching and support in the workplace   
With an in-house training program, instructors work directly with employees on board the vessel to train and mentor them using practical examples. This allows your employees to apply what they have learned in a real-world environment and receive immediate feedback and support. In this way, the learning process is easier and more effective.   
   
Confidentiality and security   
Training programs delivered on-site at your request and convenience, provide confidentiality and security that are not always possible with off-site training programs. You can control who can access your internal information and ensure it's not shared outside your organisation. Plus, you can supervise participants and, of course, participate yourself.   

Tips for implementing an in-house training program   

Implementing an in-house training program requires careful planning and coordination from all sides. The training centre is usually prepared in advance, and you must also be prepared to ensure the success of the training.   
  
We have some important tips that can help your yacht charter company successfully implement an in-house training program:   
   
Identifying specific training needs: before implementing a training program (or set of programs), ensure you know your company's priorities. You must know your particular needs and ensure all employees are "on board" with the idea.  
  
Right training provider: choosing the right training provider is critical to the success of the program. 
Adria Libar, for example, has a lot of experience with training programs in the charter industry and they have also done a lot of training for renowned companies with luxury yachts. 
   
Employee communication and buy-in: ensure your employees are prepared for updates and changes. The program's realisation depends on your staff's commitment, so ensuring their full participation is essential.  
   
Evaluation and follow-up: be sure to conduct ongoing assessments and follow-ups, as this is essential to ensure that the training is effective and that employees can apply what they have learned.   

How do in-house training programs work  

In-house training programs typically include a planning and consultation phase, followed by developing and implementing a customised training plan. During the planning phase, the training provider works closely with you to identify specific training needs and develop a comprehensive training plan.   
   
As we mentioned before, a training plan can include lectures, hands-on training and on-the-job coaching. Adria Libar Training Centre also has pre-planned and ready-to-use materials and training that can be conducted with your employees and customised to meet your needs.  
  
In-house training programs can cover a wide range of topics, depending on the specific needs of your yacht charter company. Examples of training topics that can be covered are:   

• crew management   
• customer service   
• safety protocols   
• special training for the crew of luxury yachts   
• advanced hospitality skills   
• etiquette and attention to detail   
     

Adria Libar in-house training program for yacht charter employees   

A well-trained staff has long-term benefits not only for you, but for the entire nautical charter industry.  
   
Adria Libar offers training for "basic" yacht charter professions and specialised programs such as:   
   
Skippers - whose role is fundamental in the yacht charter industry. Their duties include ensuring the safety of guests and crew members, navigating the vessel, managing the crew, and providing exceptional customer service. Adria Libar comprehensive training programs for skippers cover all these aspects in detail.   
   
Hostesses - who play a critical role in providing exceptional customer service aboard the vessel. Hostess training programs cover communication, interpersonal skills, etiquette, and attention to detail.   
   
Base workers - who are responsible for the smooth operation of the yacht charter company's base. Simply said, they are involved in everything, and their training program covers all aspects of operating a yacht charter base.   
   
First aid and emergency training - which are essential for all yacht charter company employees. These programs cover basic first aid, emergency response protocols and safety procedures.   
   
Specialised training programs for luxury yacht crews - which include advanced hospitality and etiquette training. Attention to detail and service standards are essential for luxury yacht crews. It covers everything from the cleanliness of the vessel to personalised service for each guest. This training program covers all forms of VIP guest service, including communication, attire, and service standards.    

 
Impact on customer satisfaction and business success   

Through in-house training and education opportunities, you should ensure your employees stay current with industry trends and best practices.   

Adria Libar's in-house training programs are also a valuable investment for your yacht charter. You are more likely to provide an exceptional customer experience and build a loyal customer base.   

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